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Help

My account

I had a Waitrose Direct account prior to the launch of Waitrose Florist


You can continue to use your login from the Waitrose Direct website to access your account on this website, Waitrose Florist. If you wish to buy groceries from the Waitrose website, you will need a separate login.


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I'm already registered with another Waitrose website

If you have registered to buy online groceries from Waitrose, but have never ordered wine from Waitrose Cellar, gifts from Waitrose Gifts or flowers here or on the old Waitrose Direct website, you will need to register separately on this website. To save you time and effort, this can be done during the checkout process.


myWaitrose card holders

To register your card with our specialist shops websites (Cellar, Florist, Kitchen, Gifts, Garden and Pet) please follow these simple steps:


1. Sign in
2. Click ‘My account’
3. Click ‘my Waitrose membership’ (on the left hand side)
4. Enter the long number on your myWaitrose card

Once you have linked your myWaitrose card to one of our specialist shops you will automatically be linked to them all.


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Browse without registering

Once you've found the items you wish to buy, have selected your delivery day and have added them to your trolley, you can begin the checkout process. You can go straight to checkout to pay for your goods. You can also opt to register with us so that you can retrieve your details and chosen delivery address(es) when placing future orders. You’ll be asked to set up a password to access your account.


When you're ready to complete your order, click the ’place order’ button. Within approximately 30 minutes of placing your order, you'll be sent an order confirmation email and during this time you can amend your order such as altering the delivery address, gift message or delivery instructions by calling our Customer Care team on 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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I can't remember my password

If you have forgotten your password, simply send yourself a new password.


If you've forgotten your login email address, please contact our Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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How do I see my past orders?

You can still see alll your past orders placed on Waitrose Florist by logging into the My Account area of the website.


Here you will also be able to find your previous orders placed on Waitrose Cellar, Waitrose Gifts and the old Waitrose Direct site, although you will only be able to view the specific products that made up the order on the website you placed the original order on.


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7 day delivery

so it's delivered just
when you want it

Freshness guarantee

offered with all our
flowers and plants

Exclusive designs

which aren't available
in our stores

Supporting British

growers throughout
the year