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Flowers for today   (Order by 2pm)          | Flowers for tomorrow   (Order by 6pm)

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Delivery and returns

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Find out more about delivery

Our Named Day range delivered 7 days a week
We deliver most of our flowers Monday to Sunday (excluding Bank Holidays) and charge £3.95 per bouquet or plant
Order by 6pm on weekdays and 2pm on weekends for delivery the next day
Monday to Saturday: flowers delivered by Yodel or Parcelforce between 7am and 9pm
Sunday: flowers delivered by DPD between 8am and 6pm

Shop flowers delivered 7 days a week>


Our Named Day range delivered 6 days a week
We deliver all of our flowers and plants Monday to Saturday (excluding Bank Holidays) and charge £3.95 per bouquet or plant
Order by 6pm on weekdays and 2pm on Sunday for delivery the next day
Monday to Saturday: flowers delivered by Yodel or Parcelforce between 7am and 9pm

Shop flowers & plants delivered Monday to Saturday>


The Same Day range delivered 6 days a week
Flowers are delivered Monday to Saturday (excluding Bank Holidays) for £8.95 per bouquet
Order by 2pm Monday to Saturday for delivery the same day
Offered in association with eFlorist - flowers are arranged and delivered by a local florist

Shop the Same Day range of flowers >


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What time do I need to place my order by?

Order by 6pm on weekdays and by 2pm on weekends for delivery the next day. Our calendar will show available delivery dates for individual products. Excludes public holidays.


Order by 2pm for Same Day delivery (only available on products delivered by independent florists in association with eFlorist). This service is available Monday to Saturday, excluding public holidays. Our calendar will show available delivery dates for individual products. Orders placed after 2pm on Saturday will be delivered on the following Monday (Tuesday when the Monday is a Bank Holiday).


Last order times are subject to change at busy trading periods of the year such as Valentine's Day, Mother's Day, Easter and Christmas.


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Where do you deliver?

We deliver to every postcode in the UK with the exception of those listed below. Unfortunately we cannot offer a delivery service to the Isles of Scilly, the Channel Islands, the Isle of Man, Northern Ireland or addresses outside the UK.


AB1-5, AB9-16, AB21-25, AB30-39, AB41-45, AB51-56, AB99

BT1-49, BT51-57, BT60-71, BT74-82, BT92-94

DD3-11

DG3-14, DG16

EH35-46

FK8, FK14, FK17-21

G83-84

HS1-9

IV1-28, IV30-36, IV40-49, IV51-56, IV63

KA6, KA18-19, KA26-28

KW1-3, KW5-17

KY9-10, KY14-16

ML11-12

PA20-49, PA60-78, PA80

PH3-26, PH30-44, PH49-50

TD1-15

TR21-25

ZE1-3


Do you deliver or send products outside the United Kingdom?

We do not deliver to the Republic of Ireland, the Isle of Man, the Channel Islands or send products outside the UK, including BFPO addresses. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.




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What do you charge for delivery?

Our delivery charge is £3.95 for each individual bouquet or plant, even when placed as part of the same order and delivered to the same address.

The delivery charge for each bouquet or plant from our Same Day range delivered by eFlorist is £8.95.


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How will my order be delivered?

We deliver between 7am and 9pm Monday to Saturday (excluding public holidays), and between 8am and 6pm on Sundays, but cannot guarantee delivery times.


After you have placed your order online, we will send you an order confirmation email. In this email, you will find information about when your products will be delivered. If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, please contact our Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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What if I'm not in when you deliver?

Our deliveries are made by third party carriers. When your order has been dispatched, you will receive an email to confirm that your order is on its way and provide instructions on how to track your order if applicable. If your recipient is out, the delivery driver may be able to leave the package in a safe place, if it is not visible from the road and not exposed to weather conditions affecting the product or its packaging. If this is not possible, the delivery driver will attempt delivery to a neighbouring address and if this is not possible, a card will be posted through the letterbox with instructions on how to arrange re-delivery.


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Can I change or cancel an order once checked out?

If you wish to change or cancel your order, please contact our Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


Please have your order number to hand.


We regret we are unable to make amendments to orders during peak periods, including the 5 working days before Christmas, Valentine's Day and Mother's Day.


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Can I have flowers and plants delivered to a hospital?

The majority of our flowers and indoor plants are suitable for hospital delivery, and we will mention this in the 'At a glance' section under additional information. However, we always recommend calling the hospital to check their policy regarding flowers and deliveries before placing your order.


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Returns, replacements and exchanges

We've made returning an item as easy as possible. You may return or exchange your order within 28 days of the despatch date. It must be in a saleable condition in its original, undamaged packaging and we will consider the overall condition when making a refund. This does not affect your statutory rights in the event of faulty goods.


We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.


Please check your delivery as soon as possible after it arrives.

If you would like to discuss the exchange or return of any item, or report a breakage, please contact our Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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