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Frequently asked questions

If you have a question about anything on Waitrose Florist, take a look through some of our most frequently asked questions.


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When do you deliver?

We deliver most of our flowers Monday to Sunday and plants Monday to Saturday, excluding Bank Holidays. Our Same Day range is delivered Monday to Saturday.


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Can I place multiple orders within one order?

Yes you can - one of the benefits of ordering with Waitrose Florist is being able to order as many flowers or plants as you like and making each order unique. Perfect for occasions when you need to send gifts to more than one person, such as Mother's Day or Christmas, you can select individual delivery dates as well as specify different delivery addresses, extra gifts and personal messages for each one. Please note that each individual bouquet or plant within an order, is subject to an individual delivery charge of £3.95 (£8.95 for each bouquet or plant from our Same Day range delivered by eFlorist).


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How can I use a promo code on Waitrose Florist?

If you have a promo code, you can add this during checkout. Please note promo codes can't be combined or used with other offers.


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Is the vase or jug shown in the image included?

Some of our bouquets include the vase or jug shown in the image and we will always mention this in the product name and within the 'At a glance' section. For flowers which don't include a vase or jug, you can add one from our wide range of extra gifts which also includes truffles, champagne and exclusive Emma Bridgewater ceramics - you can choose your extra gifts after you've selected ther delivery date and added your flowers to your trolley.


See how to add an extra gift to your order >


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Can I create my own bouquet?

Unfortunately, we're unable to offer a service where you can create your own bouquet, and we're unable to accommodate requests for specific colours or varieties of flowers.


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What if my chosen flowers are no longer available?

We always endeavour to deliver what you order but on rare occasions out of our control, we may have to substitite flowers or plants with those of equal or greater value. Occasions when this may happen are if there's a delayed shipment of flowers being delivered to our supplier, or if unfavourable weather has affected the natural growing season of our seasonal flowers.


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How do I know how many flowers are in a bouquet?

Within the 'At a glance' section on the product page, we state how many stems of flowers the bouquet is made up of (we don't include any stems of foliage within this number). Sometimes the stem count may seem quite low compared to how many flowers can be seen in the image and this is due to using flowers which have several buds per stem, such as lilies, spray roses or freesias.


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How long will the flowers last?

We offer a freshness guarantee on all our flowers and plants and you can see what this is within the 'At a glance' section of the product page. As we want flowers to be enjoyed as long as possible in the recipients home, flowers are delivered in bud to allow them to gradually open and reveal their full beauty and the product image shows what our flowers will look like after they've been in the home for a few days. When the arrangement is delivered, please don't be concerned if the arrangement seems smaller than you expected - once the care instructions have been followed and the bouquet has been in the home for a few days, the buds will start opening and the arrangement will start to swell in size.


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What do you charge for delivery?

Our delivery charge is £3.95 for each individual bouquet or plant, even when placed as part of the same order and delivered to the same address.

The delivery charge for each bouquet or plant from our Same Day range delivered by eFlorist is £8.95.


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Can I have flowers and plants delivered to a hospital?

The majority of our flowers and indoor plants are suitable for hospital delivery, and we will mention this in the 'At a glance' section under additional information. However, we always recommend calling the hospital to check their policy regarding flowers and deliveries before placing your order.


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Can I pay with John Lewis and Waitrose gift vouchers and gift cards?

John Lewis and Waitrose gift vouchers can be exchanged for goods in all John Lewis and Waitrose shops, and can also be used to purchase goods online or over the telephone from John Lewis, Waitrose, Waitrose Cellar, Waitrose Florist, Waitrose Gifts, Waitrose Garden and Waitrose Pet. They can also be used to purchase groceries online from the Waitrose groceries website.


Unfortunately, John Lewis Partnership gift cards cannot be redeemed on Waitrose Cellar, Waitrose Florist, Waitrose Gifts, Waitrose Garden and Waitrose Pet - you can use them to purchase goods online or over the telephone from John Lewis and Waitrose.


Gift vouchers may not be exchanged for cash. If the goods purchased online total less than the value of the gift voucher(s), we are unable to hold any balance as a credit for you with Waitrose Gifts.


Gift vouchers may not be used to discharge indebtedness on any account or credit card issued by John Lewis plc, Waitrose Ltd, or John Lewis Financial Services, nor may they be used for the purchase either directly or indirectly of any financial product or service, including John Lewis & Waitrose gift vouchers. When redeeming gift vouchers online or over the telephone you will be required to give the serial number of the voucher, and the online security code which is revealed by scratching off the holographic panel. A maximum of ten vouchers can be used per transaction.


Once the panel has been scratched off, the gift voucher cannot be redeemed in any of our shops. If the security code has already been used for shopping online or over the telephone the voucher will be void. If your gift vouchers become accidentally damaged, please contact Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


Gift vouchers are void if the perforated tear-off area has been removed. If you have to return goods you have purchased online using gift vouchers, then in most instances we will send you gift vouchers in the post to replace them. Products bought online from Waitrose Gifts cannot be returned to Waitrose or John Lewis branches. This does not affect your statutory rights.


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Need further help?

If you need further assistance, you can contact our Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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