Payment Information - Waitrose Florist

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Enjoy free delivery on our new summer collection on orders over £40 (including add on gifts) until 23 May | Shop now

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Payment information

At Waitrose & Partners, we understand that the safety of your personal information is extremely important. We use all the security tools at our disposal to protect your personal data and your credit card information from unauthorised access.


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Payment options

We offer various ways for you to pay for your order including: Partnership Card; Paypal; Visa Debit (Delta); MasterCard; Delta; Maestro UK; American Express and John Lewis & Waitrose gift vouchers. You may use a combination of gift vouchers and any payment card we accept to pay for your order. Please note that there is a limit of ten gift vouchers per transaction. Unfortunately John Lewis Partnership giftcards cannot currently be redeemed on Florist by Waitrose & Partners. We apologise for any inconvenience caused.


PayPal customers who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.


Please note Luncheon Vouchers and Coupons cannot be use as a method of payment online. However they may be used when paying in branch.


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Credit and debit card safety

We take every step to ensure that your credit/debit card details are safe. Waitrose & Partners uses the latest technology to protect your credit and debit card details, and does not release personal information to any other company outside the John Lewis Partnership.


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How do I know the system is secure?

Waitrose & Partners uses the most up-to-date version of the Secure Sockets Layer (SSL) protocol to protect all the personal information you provide. This means that your information is encrypted and scrambled while in transit and cannot be read by anyone else.

By using these security methods, other visitors to the site are prevented from accessing or viewing your personal information at all times.


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Protecting you when you shop online

To protect you from fraud when you are shopping online, new regulations are being introduced. This will mean that you may sometimes have to confirm your identity when purchasing an item online or via our app.


You could either be sent a short code when you are making a payment, by text or email, which you will need to enter to complete the purchase, or use your banking app to confirm that you are the cardholder


It is important that you keep your mobile phone number and contact details up to date with your bank or card provider. This will ensure that you will be able to make that online purchase if your bank or card provider wants to check that it is you using the card to make the payment.


If you cannot complete a purchase using your card to shop on our website or in our app then please contact your card issuer for assistance.


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