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If you have a question about anything on Florist by Waitrose & Partners, take a look through some of our most frequently asked questions.
Yes, we do still offer next day delivery but due to the very large volume of orders coming through, flowers and plants available for next day delivery are selling out very quickly so the first available date may be in a few days time. On each product page, you can see the earliest delivery date when you click open the calendar - we appreciate this will make your shopping experience with us longer than normal and we appreciate you bearing with us.
The majority of our orders are sent out on a next-day or named-day basis using the carriers Yodel and DPD, and these remain the same. Our same-day delivery has now recommenced.
The difficult challenges caused by high demand, reduced staff and the logistics of getting a regular supply of all our products means that we have reduced the range to those with the best and most consistent availability.
When a customer’s order is dispatched they receive an email detailing which carrier will be delivering their order. Customers can see specific details on the individual carrier websites. All carriers are working together to ensure that a common, consistent and safe process is always followed. All deliveries are now contactless, there is no requirement for any driver or courier to hand their device to a customer to obtain a signature.
Our suppliers are following the latest government guidelines and implementing processes to ensure the safety of all staff in the warehouses and workplaces. For example: social distancing, regular and thorough cleaning, queue management / separation markers on access routes, identifying and highlighting any high-risk areas.
Please visit our dedicated help page: Coronoavirus FAQs
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Order by 6pm on weekdays, 4pm on Saturday and 2pm on Sunday for delivery the next day. Our calendar will show available delivery dates for individual products. Excludes public holidays.
Order by 2pm for Same Day delivery (only available on products delivered by independent florists in association with eFlorist). This service is available Monday to Saturday, excluding public holidays. Our calendar will show available delivery dates for individual products. Orders placed after 2pm on Saturday will be delivered on the following Monday (Tuesday when the Monday is a Bank Holiday).
Please note: last order times are subject to change at busy trading periods of the year such as Valentine's Day, Mother's Day, Easter and Christmas.
If you're out, the delivery driver may be able to leave your order for you in a safe place, providing it's not visible from the road and not exposed to weather conditions affecting the product or its packaging. If this is not possible, the delivery driver will attempt delivery to a neighbour and if this isn't possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery.
Please sign in and check the status of your order in My Account > My Orders.
If your order is showing as "Being Processed", we may still be able to make a change for you. Please call our Customer Care Team on 0800 188 881 with your order number to discuss your requirements.
If the status is "Completed", this means the order's been packed and has left our warehouse in readiness to be delivered to you on your chosen date and we can't make any changes to this order for you.
Please note that we are unable to make amendments to orders during peak periods, including the 5 working days before Valentine's Day, Mother's Day and Christmas.
Within the 'At a glance' section on the product page, we state how many stems of flowers the bouquet is made up of (we don't include any stems of foliage within this number). Sometimes the stem count may seem quite low compared to how many flowers can be seen in the image and this is due to using flowers which have several buds per stem, such as lilies, spray roses or freesias.
We offer a freshness guarantee on all our flowers and plants and you can see what this is within the 'After care' section of the product page. As we want flowers to be enjoyed as long as possible in the recipients home, flowers are delivered in bud to allow them to gradually open and reveal their full beauty and the product image shows what our flowers will look like after they've been in the home for a few days. When the arrangement is delivered, please don't be concerned if the arrangement seems smaller than you expected - once the care instructions have been followed and the bouquet has been in the home for a few days, the buds will start opening and the arrangement will start to swell in size.
The majority of our flowers and indoor plants are suitable for hospital delivery, and we will mention this in the 'At a glance' section under additional information. However, we always recommend calling the hospital to check their policy regarding flowers and deliveries before placing your order.
John Lewis and Waitrose gift vouchers can be exchanged for goods in all John Lewis and Waitrose shops, and can also be used to purchase goods online or over the telephone from John Lewis, Waitrose, Waitrose Cellar, Waitrose Florist, Waitrose Gifts, Waitrose Garden and Waitrose Pet. They can also be used to purchase groceries online from the Waitrose groceries website.
Unfortunately, John Lewis Partnership gift cards cannot be redeemed on Cellar, Florist, Gifts, Garden and Pet - you can use them to purchase goods online or over the telephone from John Lewis & Partners and Waitrose & Partners.
Gift vouchers may not be exchanged for cash. If the goods purchased online total less than the value of the gift voucher(s), we are unable to hold any balance as a credit for you.
Gift vouchers may not be used to discharge indebtedness on any account or credit card issued by John Lewis plc, Waitrose Ltd, or John Lewis Financial Services, nor may they be used for the purchase either directly or indirectly of any financial product or service, including John Lewis and Waitrose gift vouchers. When redeeming gift vouchers online or over the telephone you will be required to give the serial number of the voucher, and the online security code which is revealed by scratching off the holographic panel. A maximum of ten vouchers can be used per transaction.
Once the panel has been scratched off, the gift voucher cannot be redeemed in any of our shops. If the security code has already been used for shopping online or over the telephone the voucher will be void. If your gift vouchers become accidentally damaged, please contact Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:
8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday
Gift vouchers are void if the perforated tear-off area has been removed. If you have to return goods you have purchased online using gift vouchers, then in most instances we will send you gift vouchers in the post to replace them. Products bought online from Florist by Waitrose & Partners cannot be returned to Waitrose & Partners or John Lewis & Partners stores. This does not affect your statutory rights.
If you need further assistance, you can contact our Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:
8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday
If you have a promo code, you can add this during checkout. Please note promo codes can't be combined or used with other offers.
Some of our bouquets include the vase or jug shown in the image and we will always mention this in the product name and within the 'At a glance' section. For flowers which don't include a vase or jug, you can add one from our wide range of extra gifts which also includes truffles, champagne and exclusive Emma Bridgewater ceramics - you can choose your extra gifts after you've selected ther delivery date and added your flowers to your trolley.
See how to add an extra gift to your order >