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Order by 6pm on weekdays, 4pm on Saturday and 2pm on Sunday for next day delivery

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Frequently asked questions

If you have a question about anything on Florist by Waitrose & Partners, take a look through some of our most frequently asked questions.


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What time do I need to place my order by?

Order by 6pm on weekdays, 4pm on Saturday and 2pm on Sunday for delivery the next day. Our calendar will show available delivery dates for individual products. Excludes public holidays.


Order by 2pm for Same Day delivery (only available on products delivered by independent florists in association with eFlorist). This service is available Monday to Saturday, excluding public holidays. Our calendar will show available delivery dates for individual products. Orders placed after 2pm on Saturday will be delivered on the following Monday (Tuesday when the Monday is a Bank Holiday).


Last order times are subject to change at busy trading periods of the year such as Valentine's Day, Mother's Day, Easter and Christmas.


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Where is my delivery?

Our flowers are delivered to you by third party carriers. Deliveries will be made any time between 7am and 9pm.

We send you an email the night before your flowers are due to be delivered - this contains your Tracking Reference number - you need this to be able to check the current status of your delivery.

If your Tracking Reference begins with JJD or 8, your order is being delivered by Yodel. Deliveries are typically made between 7am and 9pm. Click here to track your order.

If your Tracking Reference begins with 155, your order is being delivered by DPD. Deliveries are typically made between 8am and 6pm. Click here to track your order

If your Tracking Reference is 5 digits long, your delivery has already been made by one of our approved local florists.

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What if I'm out when you deliver?

If you're out, the delivery driver may be able to leave your order for you in a safe place, providing it's not visible from the road and not exposed to weather conditions affecting the product or its packaging. If this is not possible, the delivery driver will attempt delivery to a neighbour and if this isn't possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery.


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Can I amend my order?

Please sign in and check the status of your order in My Account > My Orders.


If your order is showing as "Being Processed", we may still be able to make a change for you. Please call our Customer Care Team on 0800 188 881 with your order number to discuss your requirements.


If the status is "Completed", this means the order's been packed and has left our warehouse in readiness to be delivered to you on your chosen date and we can't make any changes to this order for you.


Please note that we are unable to make amendments to orders during peak periods, including the 5 working days before Valentine's Day, Mother's Day and Christmas.


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Can I create my own bouquet?

Unfortunately, we're unable to offer a service where you can create your own bouquet, and we're unable to accommodate requests for specific colours or varieties of flowers.


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What if my chosen flowers are no longer available?

We always endeavour to deliver what you order but on rare occasions out of our control, we may have to substitute flowers or plants with those of equal or greater value. Occasions when this may happen are if there's a delayed shipment of flowers being delivered to our supplier, or if unfavourable weather has affected the natural growing season of our seasonal flowers.


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How do I know how many flowers are in a bouquet?

Within the 'At a glance' section on the product page, we state how many stems of flowers the bouquet is made up of (we don't include any stems of foliage within this number). Sometimes the stem count may seem quite low compared to how many flowers can be seen in the image and this is due to using flowers which have several buds per stem, such as lilies, spray roses or freesias.


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How long will the flowers last?

We offer a freshness guarantee on all our flowers and plants and you can see what this is within the 'At a glance' section of the product page. As we want flowers to be enjoyed as long as possible in the recipients home, flowers are delivered in bud to allow them to gradually open and reveal their full beauty and the product image shows what our flowers will look like after they've been in the home for a few days. When the arrangement is delivered, please don't be concerned if the arrangement seems smaller than you expected - once the care instructions have been followed and the bouquet has been in the home for a few days, the buds will start opening and the arrangement will start to swell in size.


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What do you charge for delivery?

Our delivery charge is £4.95 for each individual bouquet or plant, even when placed as part of the same order and delivered to the same address.

The delivery charge for each bouquet or plant from our Same Day range delivered by eFlorist is £8.95.


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Can I have flowers and plants delivered to a hospital?

The majority of our flowers and indoor plants are suitable for hospital delivery, and we will mention this in the 'At a glance' section under additional information. However, we always recommend calling the hospital to check their policy regarding flowers and deliveries before placing your order.


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Can I pay with John Lewis and Waitrose gift vouchers and gift cards?

John Lewis and Waitrose gift vouchers can be exchanged for goods in all John Lewis and Waitrose shops, and can also be used to purchase goods online or over the telephone from John Lewis, Waitrose, Waitrose Cellar, Waitrose Florist, Waitrose Gifts, Waitrose Garden and Waitrose Pet. They can also be used to purchase groceries online from the Waitrose groceries website.


Unfortunately, John Lewis Partnership gift cards cannot be redeemed on Cellar, Florist, Gifts, Garden and Pet - you can use them to purchase goods online or over the telephone from John Lewis & Partners and Waitrose & Partners.


Gift vouchers may not be exchanged for cash. If the goods purchased online total less than the value of the gift voucher(s), we are unable to hold any balance as a credit for you.


Gift vouchers may not be used to discharge indebtedness on any account or credit card issued by John Lewis plc, Waitrose Ltd, or John Lewis Financial Services, nor may they be used for the purchase either directly or indirectly of any financial product or service, including John Lewis and Waitrose gift vouchers. When redeeming gift vouchers online or over the telephone you will be required to give the serial number of the voucher, and the online security code which is revealed by scratching off the holographic panel. A maximum of ten vouchers can be used per transaction.


Once the panel has been scratched off, the gift voucher cannot be redeemed in any of our shops. If the security code has already been used for shopping online or over the telephone the voucher will be void. If your gift vouchers become accidentally damaged, please contact Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


Gift vouchers are void if the perforated tear-off area has been removed. If you have to return goods you have purchased online using gift vouchers, then in most instances we will send you gift vouchers in the post to replace them. Products bought online from Florist by Waitrose & Partners cannot be returned to Waitrose & Partners or John Lewis & Partners stores. This does not affect your statutory rights.


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Need further help?

If you need further assistance, you can contact our Customer Care team by emailing waitroseflorist@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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Can I place multiple orders within one order?

Yes you can - one of the benefits of ordering with Florist by Waitrose & Partners is being able to order as many flowers or plants as you like and making each order unique. Perfect for occasions when you need to send gifts to more than one person, such as Mother's Day or Christmas, you can select individual delivery dates as well as specify different delivery addresses, extra gifts and personal messages for each one. Please note that each individual bouquet or plant within an order, is subject to an individual delivery charge of £4.95 (£8.95 for each bouquet or plant from our Same Day range delivered by eFlorist).


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How can I use a promo code on Florist by Waitrose & Partners?

If you have a promo code, you can add this during checkout. Please note promo codes can't be combined or used with other offers.


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Is the vase or jug shown in the image included?

Some of our bouquets include the vase or jug shown in the image and we will always mention this in the product name and within the 'At a glance' section. For flowers which don't include a vase or jug, you can add one from our wide range of extra gifts which also includes truffles, champagne and exclusive Emma Bridgewater ceramics - you can choose your extra gifts after you've selected ther delivery date and added your flowers to your trolley.


See how to add an extra gift to your order >


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